Parasols for all occasions and locations

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for all occasions and locations

Parasols with character

Monchiqe is a Swedish company that is here to fulfill your parasol dreams. The idea was born in the summer of 2020, where almost every day was spent in the garden. We drank rose wine in crystal glasses and dreamed away, imagining we were somewhere in the south of Portugal. The only thing missing to fulfill the fantasy was a delicious parasol. After failing to find the parasol of our dreams, we took matters into our own hands and Monchiqe was created.

stylish shade

Monchiqe Parasols

Stay in the shade in style. All our parasols are made from quality materials and with attention to detail. A given centerpiece for every patio!

Good to know about

Our parasols

SUN PROTECTION

All our parasols have UPF-50+

FOLDABLE

Easy to assemble and store

MAINTENANCE

How to best take care of your parasol

read more here

Information & customer service

Privacy policies

PERSONAL DATA

By law, we must ask you to consent to us processing data about you. All information provided to us or that we receive when you visit our site will be processed by Monchiqe in its capacity as data controller. The information will be used for the purpose of enabling us to fulfill our obligations to you in the event of a purchase. Monchiqe will never let a third party use your personal data for marketing purposes unless you yourself approve of this. You have the right, upon request, to access the personal data that is registered about you. If they are incorrect, incomplete or irrelevant, you have the right to request that the data be corrected or deleted.

INTEGRITY POLICY

We protect your privacy and strive for a high level of data protection. In this privacy policy, we explain how we collect and use your personal information. Here we also describe your rights and how you can assert them. It is important that you understand our privacy policy.

For questions regarding our privacy policy, you can contact us at info@monchiqe.comMonchiqe, Designfirman Gamla Stan AB, organization number 556982-6349, Västerlånggatan 68, 111 29 Stockholm, is responsible for the personal data that we process

WHICH PERSONAL DATA DO WE HANDLE? Customer data such as name, address, e-mail address, phone number, social security number (for credit purchases), order number, purchase information and payment information. WHAT IS THE PERSONAL DATA USED FOR? According to the GDPR, personal data may only be collected for "specific, explicitly stated and justified purpose." The personal data must then not be processed in a way that is incompatible with these purposes. In addition, you must also have support in data protection regulation to handle personal data, such support is called a legal basis. In order for us to be legally allowed to process your personal data, it is required that one of the following grounds is met:• the processing is necessary for us to be able to fulfill our agreement with you,• the processing is necessary for us to be able to fulfill a legal obligation that we have (ie if we have a legal obligation to do something according to another law),• processing is necessary for legitimate interests of Monchiqe Designfirman Gamla Stan AB and that your interests in the protection of your personal data are not outweighed (balancing of interests) or• in specific cases, after you have given your consent to that particular processing. In order for us to be able to provide our products to you, we need to process and handle your personal data. Below are examples of the purposes for which we process your personal data and on what legal basis we do this.

 

PURPOSE - TO BE ABLE TO HANDLE ORDERS AND PURCHASES We process your personal data to be able to handle your order and purchase, to be able to deliver your products, processing your payment, for possible credit information purposes and to be able to help you with questions regarding your purchase. Legal basis - Fulfillment of the purchase agreement. This collection of your personal data is required in order for us to be able to fulfill our obligations according to the purchase agreement. If the information is not provided, our obligations cannot be fulfilled and we may therefore be forced to deny you the purchase.Storage period – Until the purchase has been completed (including delivery and payment) and for a period of 36 months thereafter in order to be able to handle any complaints. PURPOSE – IN ORDER TO FULFILL THE COMPANY'S LEGAL OBLIGATIONS Necessary processing for the fulfillment of the company's legal obligations according to legal requirements, judgments or authority decisions (e.g. the Accounting Act, the Money Laundering Act or the rules on product liability and product safety. Legal basis – Legal obligation. This collection of your personal data is required by law. If the information is not provided, our legal obligation cannot be fulfilled and we are therefore forced to deny you the purchase.Storage period – Until the purchase has been completed (including delivery and payment) and as long as the law requires.

PURPOSE - TO BE ABLE TO HANDLE CUSTOMER SERVICE AND COMPLAINT CASES Communication and answering of any questions to customer service (via telephone or in digital channels, including social media). Investigation of possible complaint and complaint cases. Legal basis - Legitimate interest. The processing is necessary to satisfy our and your legitimate interest in handling customer service and complaint cases. Storage period - Until the customer service case has been completed. HOW IS THE INFORMATION COLLECTED? The information we have about you is the information you provide to us yourself at the time of purchase. We also collect information through our web pages using so-called "cookies" that collect information on and from your browser. According to the Electronic Communications Act, everyone who visits a website must be informed about the use of cookies. When you visit our website, so-called cookies are saved on your computer. These are used, among other things, to keep track of which items you have placed in the shopping cart and if you do not have cookies activated in your browser, you will not be able to make a purchase. If you have deactivated cookies, however, you will still be able to surf around our website. HOW LONG IS THE DATA SAVED? We never save personal data longer than it is needed for the respective purpose. See more about the specific storage periods for each purpose. TO WHOM MAY THE DATA BE DISCLOSED? In cases where it is necessary for us to be able to offer our products, we share your personal data with companies that are so-called personal data processors for us. A personal data processor is a company that processes the information on our behalf and according to our instructions, e.g. regarding transport, payment solutions and IT services. When your personal data is shared with personal data processors, it is only for purposes that are compatible with the purposes for which we have collected the information. We can also disclose information to authorities and emergency services if necessary. We also share your personal data with certain companies that are independently responsible for personal data. The fact that the company is an independent personal data controller means that it is not us who control how information provided to the company is to be processed. Independent personal data controllers with whom we share your data are government authorities, logistics companies and companies that offer payment solutions.

WHERE DO WE PROCESS YOUR DATA? We always aim for your personal data to be processed within the EU/EEA and all our own IT systems are located within the EU/EEA. An exception is our newsletters which are handled by Mailchimp in the US. Mailchimp maintains the same high level of protection as in the EU/EEA and complies with the Privacy Shield. If you want, you can easily unsubscribe from the newsletter via a link in the newsletter. YOUR RIGHTSRight to access - You have the right to receive information free of charge about which personal data about you we process (a so-called register extract). The request for such an extract must be made in writing and be signed by you. Please specify the categories of data you want access to. If for some reason we cannot fulfill your wishes, we will provide you with a justification. Right to rectification – You can request that your personal data be rectified if the information is incorrect. Within the framework of the stated purpose, you also have the right to complete any incomplete personal data. Right to deletion - We save your customer data for 36 months after you have received your delivery in order to be able to fulfill our obligations regarding the right of complaint. They are then anonymized, unless we are obliged by law to save them for a longer period of time (for example, according to the Accounting Act). Right to restriction of processing – The right to restriction applies, among other things, if you believe that the personal data is incorrect and have requested correction. In such cases, you can also request that our processing of your personal data be limited while the accuracy of the personal data is investigated. Right to object - You have the right to object to the processing of your personal data that we do based on a balance of interests. In that case, you need to specify which treatment you object to. If your personal data is processed for direct marketing, you always have the right to object to the processing at any time.

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Deliveries & returns

DELIVERIES
The delivery time is specified on the respective product's page. All delivery times are approximate and refer to the time from when we receive and register your order until the shipment is sent from our warehouse.

Stock items are items that we normally have in stock for immediate delivery. In the event of a large order intake or delivery delay, these goods may in some cases have a delivery time of 1–2 weeks. In such cases, you will be notified of this as soon as we have processed your order.
For some goods, the stated delivery time may be within a fairly large range (e.g. 1-7 weeks). These are goods that we normally stock but which have a slightly longer delivery time if they run out of stock. When purchasing ordered goods, we will notify you of the delivery week as soon as we can. Please note that in some cases this may take up to two weeks.

Naturally, you have the right to cancel your order, alternatively use your right of withdrawal, in connection with being notified of the specified delivery week. If you order several goods with different delivery times at the same time, all goods will normally be sent in one shipment when all goods have arrived at our warehouse.

If you wish partial delivery - contact us by e-mail or telephone. If the expected delivery time is longer than what was stated in your order confirmation, we will notify you of this as soon as possible after we have been notified of the delay. We reserve the right to exonerate ourselves from all compensation claims to the customer regarding delivery delays.
Monchiqe-Parasol-Photo-Palma-Insta-Tour-75.jpg

RIGHT OF WITHDRAWAL
You normally have a 14-day right of cancellation on goods you bought in the online store, in accordance with the Distance and Home Sales Act . This means that you have the right to return an item if you notify us within 14 days of receiving it that you wish to use the right of cancellation.
Please note that the item must be returned in its original packaging and in unused condition.

When you use the right of cancellation, you as the customer are responsible for the return shipping. When purchasing an item that is specially manufactured or otherwise adapted especially for you, the right of withdrawal does not apply. This could, for example, be a parasol in a specific fabric and color that is made just for you. The right of withdrawal also does not fully apply to specially ordered goods, i.e. goods with a delivery time longer than two weeks.

If you wish to return your order, please contact our customer service at info@monchiqe.com.
When exercising the right of withdrawal, only the value of the goods is refunded. Complaints are not accepted for faults caused by wear or incorrect use.
Also attach high-quality pictures, and explain the reason for your complaint. In the event of an approved complaint, we will replace you with a new identical item or refund the cost of the item.

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Reimbursement takes place through the specified payment method. The sum is always refunded to the same account that was used for the purchase and as soon as possible from the time we have received and approved the return.


TRANSPORT DAMAGE
Important: Be sure to check the goods for any damage when you receive the delivery. In order for goods with visible, external transport damage to be able to be claimed with us, the damage must have been noted on the shipping company's waybill in connection with the receipt. If you should discover hidden faults/transport damage after opening the package/packaging, please contact us at info@monchiqe.com

WARRANTIES
We have no general warranty for the goods we sell.


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Terms of purchase

AGE
To buy a product in Monchiqe's online store, you must be 18 years or older.


BUY
Once you have completed an order, an order confirmation will be sent to the email address you provided. The email contains all the information about your order, such as payment, delivery address, products, prices and shipping costs. If something is wrong, contact us directly by email info@monchiqe.com All orders are subject to approval by us subject to availability. We will confirm such acceptance to you by sending you an email confirming that the product(s) have been shipped. The contract between us and you as a customer comes into force from the moment a dispatch confirmation has been sent. We at Monchiqe, Design firm Gamla Stan reserve the right to cancel a purchase or parts of a purchase without being responsible for any damages or costs. Monchiqe will notify you by email in advance of such action.


FALSE INFORMATION
We reserve the right to subsequently correct any incorrect information regarding price and delivery time.


PRINT ERROR
We reserve the right for possible "printing errors" in product information and catalogs and for the fact that product images do not always accurately reflect the actual appearance of the products. How the color in images is reproduced may depend on the type of monitor you have and the settings it has.


FORCE MAJEURE
We reserve the right to invoke Force Majeure in such situations where this is applicable.

Product care

To get the most out of your parasol, as well as to ensure safe use, it is really important that you read and understand these care instructions before placing your order.

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By placing your order, you agree to have read and understood the maintenance and safety guidelines.

Contact us if you have any questions.

info@monchiqe.com

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Maintenance:

Always store your parasol indoors when not in use.

Always make sure the parasol is dry before putting it away.

Water resistant, but not waterproof, so avoid rain - if our Swedish unpredictable weather strikes,

be sure to dry your parasol completely before folding and packing away.

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As with all wood, the color may change over time, and as it breathes, small cracks may appear - this is not a fault, but part of the aging process. If the shaft feels very dry after a couple of years, it can be advantageously brushed with wood oil.

To prolong life, treat from time to time. The shaft may also have a very slight bow, which again is normal for wood.

Check and tighten the fasteners periodically due to the aging process of the wood.

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Color fading of fabric through sunshine is inevitable,

therefore, we strongly recommend that you put the parasol away when not in use to avoid accelerated fading.

If necessary, clean with mild soap and water, but make sure the parasol is completely dry before folding it up.

Security:

Do not use in windy conditions. This may cause injury to you or others.

Make sure the parasol rail (the part that opens the parasol) is properly attached. This can sometimes be stiff, if it is one of the first times of use, or has not been used for a while; make sure the button is aligned with the hole and press up until it clicks into place, double check it is secure before using it, otherwise it may close unexpectedly and cause damage.

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Be careful when opening the parasol to ensure that your hands do not get caught in the runner, as this may cause injury.

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Make sure the center hinge is properly secured in the desired position before use. If not properly secured, it may close unexpectedly and cause damage - so double check before use.

The parasol should not be left unattended and should be closed when not in use.

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Always check that the parasol is not damaged and that it is correctly mounted and stable before use.

The parasol has small parts that can become detached and pose a suffocation risk, therefore it is important to never leave children unattended and to ensure that all parts are attached before use and that it is firmly anchored (fixed) in a suitable parasol base or directly on the ground before use.

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Keep away from open flames or other fire hazards.

Keep away from hot surfaces, e.g. grills.

The parasol is only intended to be used as a parasol, i.e. to provide shade against the sun.

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The parasol must only be handled by adults. We do not recommend children to do this due to the risks mentioned above.

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Commercially:

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Can I use the parasol at my Cafe, restaurant etc.?

Yes, you can. But they are designed for private use and occasional exposure to sun and weather elements.

It is therefore particularly important that you treat the parasol with care if it is placed permanently outdoors, we then recommend that

you take it inside when not in use and store it in the included carrying case

Contact Us

Give us a call:
+46707135573
Email us:
info@monchiqe.com
Find us:
Apelvägen 22D
179 63 Stone hammer

- Stockholm county
- Sweden

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