
Our story
Our idea was born...
The idea for Monchiqe was born in a village in Portugal with almost the same name. But to understand the whole process, we have to go back to the year when we moved to our small house with the attached garden, almost 7 years ago.
A garden that was quickly filled with cozy furniture and lush plants. But when it came to finding a parasol, we failed miserably. We wanted a parasol with character and a lovely colour. After several weeks of searching, we simply gave up. We had to settle for a mass-produced impersonal and very gray parasol.
The summer of 2020, the summer that everyone spent at home and did their best to liven up life. The gardens, balconies and terraces have probably never been used as extensively as that summer. The same applied to us.
We spent more or less every single day in the garden. We cooked and mixed colorful drinks with recipes from more southern latitudes and dreamed away.
The only thing we still lacked in our carefully created home holiday environment was a parasol with the right vibes. The idea of a self-designed parasol begins to take shape, but it takes a while before everything completely falls into place.
Our family is a motley group of world citizens with roots here and there. But there is one place that we all yearn for almost constantly. A place to which we have extra strong ties. It is a small mountain village in southern Portugal. A village where the spirit of the people is as beautiful as its surrounding green valleys and rolling hills. It was right here, back in this small village, that it all really took off.
One hot afternoon we sat at our local cafe in the village square and fanned ourselves cool with menu sheets. The cafe owner and also our friend Zeé Joao came out to us and asked for help carrying in the latest delivery of port wine.
And there in the shed with a half-collapsed roof, behind bottles and trays it stood tilted - Our dream parasol!
Fringe-worn and sun-bleached but with just the right feeling and character that we've been looking for for so long. The parasol was wide-striped and had beautiful worn cotton fringes that whispered of bygone times.
We decided then and there to create just such parasols. Parasol that would bring to mind the dream place that we all have. Maybe it's the Algarve coast in Portugal or the Riviera in France or one of the Mediterranean's wonderful islands.
Our own parasols would have strong character and eye-catching design, playful and elegant at the same time. But it is also important not to give way to function and a wide area of use for the sake of it.
They should fit just as well on the terrace as on the beach, raise the mood at the dinner table as well as on the picnic, or just provide peace and shade for a much-needed siesta.
Monchiqe was created and the rest will be history...
Deliveries
The delivery time is stated on the respective product page. All delivery times are approximate and refer to the time from when we have received and registered your order until the shipment is sent from our warehouse. Stock items are items that we normally have in stock for immediate delivery. In the event of a large order intake or delivery delay, these items may in some cases have a delivery time of 1–2 weeks. In such cases, you will be notified of this as soon as we have processed your order. For some items, the stated delivery time may be within a fairly large range (e.g. 1–7 weeks). These are items that we normally stock but which have a slightly longer delivery time if they run out of stock. When purchasing custom-made items, we will notify you of the delivery week as soon as we can. Please note that in some cases this can take up to two weeks. Of course, you have the right to cancel your order, or exercise your right of withdrawal, in connection with being notified of the specified delivery week. If you order several items with different delivery times at the same time, all items will normally be shipped in one shipment when all items have arrived at our warehouse. If you would like a partial delivery – please contact us by email or phone. If the delivery time is expected to be longer than stated in your order confirmation, we will notify you as soon as possible after we become aware of the delay. We reserve the right to release ourselves from all claims for compensation to the customer regarding delivery delays.
Returns
RIGHT OF WITHDRAWAL
You normally have a 14-day right of withdrawal on goods you have purchased in the online store, in accordance with the Distance and Door-to-Door Sales Act . This means that you have the right to return an item if you notify us within 14 days of receiving it that you wish to exercise your right of withdrawal.
Please note that the item must be returned in its original packaging and in unused condition.
When you exercise your right of withdrawal, you as the customer are responsible for the return shipping. When purchasing a product that is specially manufactured or otherwise adapted specifically for you, the right of withdrawal does not apply. This could, for example, be a parasol in a specific fabric and color that is manufactured just for you. The right of withdrawal also does not fully apply to specially ordered products, i.e. products with a delivery time longer than two weeks.
If you wish to return your order, please contact our customer service at info@monchiqe.com.
When exercising the right of withdrawal, only the value of the goods will be refunded. Complaints are not accepted for defects caused by wear and tear or improper use.
Please also attach high quality pictures and explain the reason for your complaint. If the complaint is approved, we will replace you with a new identical item or refund the cost of the item.
Refunds are made through the specified payment method. The amount is always refunded to the same account used for the purchase and as soon as possible after we have received and approved the return.
TRANSPORT DAMAGE
Important: Be sure to check the goods for any damage when you receive the delivery. In order for goods with visible, external transport damage to be able to be claimed with us, the damage must have been noted on the shipping company's shipping note in connection with the receipt. If you discover hidden defects/transport damage after you have opened the packaging/wrapping, please contact us at info@monchiqe.com
GUARANTEES
We do not have a general warranty for the goods we sell.