USE

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How to easily use our Parasols

Our parasols are designed so that they fit most standard parasol bases - the diameter of our shafts is 3.2 cm.

We recommend a parasol foot that has a tension function and that it has a weight of at least 15 kg for safe and stable use. The parasol can also be easily attached to the ground (where possible, lawn, beach, etc.).

All our parasols are made for private use .

Our smaller models have adjustable shafts, which makes them flexible for the course of the sun. Maybe you have strong evening sun on the balcony?, then it's easy to parry the direct rays with a little bend .

Both models have two-piece shafts for easy folding and storage.

All parasols come with a matching canvas carrying bag.

The larger model does not have an adjustable shaft, but it is divisible.

The smaller model has a trap and adjustable shaft:

Turn the center hinge a few turns to the left to loosen, this allows you to move the bar to the desired position - if you turn the hinge too many turns to the left it will come loose, this is meant to happen and can easily just be put back on with a few turns to the right. Once in the desired position, turn the central hinge to the right to tighten; make sure the hinge teeth have met correctly and that the hinge is fully tightened.

When you have finished using your parasol for the day, first close the parasol and then loosen the central hinge (fold to the left), fold the pole and then tighten the hinge before putting the parasol into the bag.

The first few times you use the parasol, or if it has not been used for a while, the parasol will probably be stiff to open and close, this is normal. With regular use, this softens.

To open the parasol:

Hold the handle in place with one hand while using your other hand to push the parasol up, so that both hands forcefully pull away from each other. The parasol rail should then click into place. If the parasol does not click into place, make sure the runner is aligned with the buttonhole. Sometimes the button also needs a little help (a little push) to click into place.

To close the parasol:

Hold the shaft in place with one hand, hold the canopy runner button with the other hand, push slightly upwards, then use your thumb to press the button that releases the parasol.

Deliveries

The delivery time is stated on the respective product page. All delivery times are approximate and refer to the time from when we have received and registered your order until the shipment is sent from our warehouse. Stock items are items that we normally have in stock for immediate delivery. In the event of a large order intake or delivery delay, these items may in some cases have a delivery time of 1–2 weeks. In such cases, you will be notified of this as soon as we have processed your order. For some items, the stated delivery time may be within a fairly large range (e.g. 1–7 weeks). These are items that we normally stock but which have a slightly longer delivery time if they run out of stock. When purchasing custom-made items, we will notify you of the delivery week as soon as we can. Please note that in some cases this can take up to two weeks. Of course, you have the right to cancel your order, or exercise your right of withdrawal, in connection with being notified of the specified delivery week. If you order several items with different delivery times at the same time, all items will normally be shipped in one shipment when all items have arrived at our warehouse. If you would like a partial delivery – please contact us by email or phone. If the delivery time is expected to be longer than stated in your order confirmation, we will notify you as soon as possible after we become aware of the delay. We reserve the right to release ourselves from all claims for compensation to the customer regarding delivery delays.

Returns

RIGHT OF WITHDRAWAL
You normally have a 14-day right of withdrawal on goods you have purchased in the online store, in accordance with the Distance and Door-to-Door Sales Act . This means that you have the right to return an item if you notify us within 14 days of receiving it that you wish to exercise your right of withdrawal.
Please note that the item must be returned in its original packaging and in unused condition.

When you exercise your right of withdrawal, you as the customer are responsible for the return shipping. When purchasing a product that is specially manufactured or otherwise adapted specifically for you, the right of withdrawal does not apply. This could, for example, be a parasol in a specific fabric and color that is manufactured just for you. The right of withdrawal also does not fully apply to specially ordered products, i.e. products with a delivery time longer than two weeks.

If you wish to return your order, please contact our customer service at info@monchiqe.com.
When exercising the right of withdrawal, only the value of the goods will be refunded. Complaints are not accepted for defects caused by wear and tear or improper use.
Please also attach high quality pictures and explain the reason for your complaint. If the complaint is approved, we will replace you with a new identical item or refund the cost of the item.

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Refunds are made through the specified payment method. The amount is always refunded to the same account used for the purchase and as soon as possible after we have received and approved the return.


TRANSPORT DAMAGE
Important: Be sure to check the goods for any damage when you receive the delivery. In order for goods with visible, external transport damage to be able to be claimed with us, the damage must have been noted on the shipping company's shipping note in connection with the receipt. If you discover hidden defects/transport damage after you have opened the packaging/wrapping, please contact us at info@monchiqe.com


GUARANTEES
We do not have a general warranty for the goods we sell.