Deliveries

DELIVERIES
The delivery time is specified on the respective product's page. All delivery times are approximate and refer to the time from when we receive and register your order until the shipment is sent from our warehouse.

Stock items are items that we normally have in stock for immediate delivery. In the event of a large order intake or delivery delay, these goods may in some cases have a delivery time of 1–2 weeks. In such cases, you will be notified of this as soon as we have processed your order.

For some goods, the stated delivery time may be within a fairly large range (e.g. 1-7 weeks). These are goods that we normally stock but which have a slightly longer delivery time if they run out of stock. When purchasing ordered goods, we will notify you of the delivery week as soon as we can. Please note that in some cases this may take up to two weeks.

Naturally, you have the right to cancel your order, alternatively use your right of withdrawal, in connection with being notified of the specified delivery week. If you order several goods with different delivery times at the same time, all goods will normally be sent in one shipment when all goods have arrived at our warehouse.

If you wish partial delivery - contact us by e-mail or telephone. If the expected delivery time is longer than what was stated in your order confirmation, we will notify you of this as soon as possible after we have been notified of the delay. We reserve the right to exonerate ourselves from all compensation claims to the customer regarding delivery delays.
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RIGHT OF WITHDRAWAL
You normally have a 14-day right of cancellation on goods you bought in the online store, in accordance with the Distance and Home Sales Act . This means that you have the right to return an item if you notify us within 14 days of receiving it that you wish to use the right of cancellation.
Please note that the item must be returned in its original packaging and in unused condition.

When you use the right of cancellation, you as the customer are responsible for the return shipping. When purchasing an item that is specially manufactured or otherwise adapted especially for you, the right of withdrawal does not apply. This could, for example, be a parasol in a specific fabric and color that is made just for you. The right of withdrawal also does not fully apply to specially ordered goods, i.e. goods with a delivery time longer than two weeks.

If you wish to return your order, please contact our customer service at info@monchiqe.com.
When exercising the right of withdrawal, only the value of the goods is refunded. Complaints are not accepted for faults caused by wear or incorrect use.
Also attach high-quality pictures, and explain the reason for your complaint. In the event of an approved complaint, we will replace you with a new identical item or refund the cost of the item.

Reimbursement takes place through the specified payment method. The sum is always refunded to the same account that was used for the purchase and as soon as possible from the time we have received and approved the return.


TRANSPORT DAMAGE
Important: Be sure to check the goods for any damage when you receive the delivery. In order for goods with visible, external transport damage to be able to be claimed with us, the damage must have been noted on the shipping company's waybill in connection with the receipt. If you should discover hidden faults/transport damage after opening the package/packaging, please contact us at info@monchiqe.com

WARRANTIES
We have no general warranty for the goods we sell.


Namings

All of our parasols are named after places and people who stuck to something a little extra, maybe it's a place where we like to hang out or maybe your particular parasol got its name from the little lady on the hill who serves the best coffee.

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